Office 365 keeps asking to activate

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The information regarding the new user is stored by the app as the new “Print and Scan for Office 365” user is created.

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If their username doesn’t appear on the list, the new user will select “Create new Print and Scan for Office 365 user” and enter their login and password information for Office 365. If the username appears on the list of previously stored users, the user will select their name and normally proceed with scanning the document that will be saved in the user’s OneDrive. A list with previously stored users is displayed and a “Create new Print and Scan for Office 365 user” option should also be available. A user presses the “Print and Scan for Office 365” button on the Xerox display.

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The 'Print and Scan for Office 365' should have the following workflow on the Xerox display in order to allow our 10 users to scan their documents without too many complications: Our organization has about 70 users with Office 365 accounts, and 10 of them are regularly using a Xerox 7855 machine to print and scan their documents.